Article 1: General information

The general terms & conditions (hereafter “general terms & conditions”) are applicable to the “request for reservation” as mentioned below. The customer declares his explicit approval of the general terms & conditions as mentioned below.

Article 2: Reservation and confirmation

The “request for reservation” doesn’t implicit a final reservation. The reservation can only be seen as final as soon as the customer receives the “confirmation of reservation” (either via mail or letter) of including the necessary reservation information.

Hotel Cosmopolite is not responsible for a possible double booking. If this is the case, Hotel Cosmopolite will, in dialogue with the customer, look for a ‘reasonable’ solution for both parties.

The customer has in this case no right for compensation.

Article 3: Pricing

The mentioned prices are determined by the management, who is entitled to change them.

Article 4: Check-in, check-out

You can check-in from 4pm. Check-out needs to happen before 11am.

If the customer shows up late, Hotel Cosmopolite has the right to cancel the reservation (see article 5).

If the customer checks out late, Hotel Cosmopolite has the right to charge 1 extra night, according to the rates at that moment.

Article 5: Cancellation reservation

A reservation of 1 to 9 rooms can be cancelled up to 24 hours before arrival without any charges, taking into account an arrival at 4pm.

A reservation of more than 9 rooms can be cancelled without any cost up to 30 days before arrival, taking into account an arrival at 4pm. If cancelled up to less than 30 days, the cancellation fee is 50% of the total amount. If cancelled up to less than 7 days, the cancellation fee is 75% of the total amount.

For late cancellation or no show up the full price of the stay will be charged to the client, according to the applicable rates at that moment. If a customer made a reservation for a package, the total cost of this package will be charged.

These terms do not apply to non-refundable reservations. Non-refundable reservations cannot be cancelled nor refunded.

Article 6: Payment

The price of the stay is to be paid at the latest on the day of arrival, the total cost is to be paid at the latest on the day of departure. See our Payment Terms for invoices.

Article 7: Applicable law

The general terms & conditions are subjected to the Belgian law. Exclusively the court of Veurne is authorized for possible conflicts.

Informatie Hotel Cosmopolite:

• Cosmopolite bv
• Address: Albert I laan 141 - 8620 Nieuwpoort
• VAT: BE 0839 789 574
• Telephone: 058 23 33 66
• Email: info@cosmopolite.be